Lost your home โ or about to?
Fire, eviction, flood, storm, condemned building. Breathe. Here's exactly who to call, in order.
First, the steadying truth: there is a system built for this exact moment, and you're allowed to use every piece of it. Numbers below are national 24/7 lines verified against official sources โ local details change, so each section also links to the official local page.
๐ Need somewhere to sleep TONIGHT (any reason)
- Dial 211 โ the fastest route to tonight's open shelter beds and emergency housing in your county (24/7, free, multilingual): 211.org
- Red Cross shelters: call 1-800-733-2767 (1-800-RED-CROSS), text SHELTER + ZIP to 43362, or use the open-shelter map
- HUD's Find Shelter tool โ shelters, meals, health care, clothing by location: hud.gov/findshelter
- Local entry points (official): Philadelphia Office of Homeless Services ยท Baltimore Mayor's Office of Homeless Services ยท NJ 211 ยท Delaware State Service Centers
- With kids, tell every line "family with children" โ family placements are prioritized and handled differently.
๐ฅ House fire
- Red Cross responds to home fires every day โ emergency lodging, money for immediate needs, medicines, and a recovery caseworker: 1-800-733-2767 ยท redcross.org home-fire help. If they weren't on scene, call โ you can still get help after.
- Don't re-enter until the fire department says so; ask them for the incident report number (insurance and aid will want it).
- Renters: your landlord's insurance covers the building, not your stuff โ ask the Red Cross caseworker about replacing documents, and see our document checklist for what to re-order (vital records offices replace birth certificates/IDs, often fee-waived after disasters).
- Ask the fire department or 211 about local fire relief funds โ many counties and firefighter charities keep small emergency funds.
โ๏ธ Eviction โ before, during, and after
- Before court: free legal aid changes outcomes โ get on it the day you receive papers: PA ยท NJ (LSNJ) ยท MD Legal Aid ยท DE Volunteer Legal Services. Philadelphia renters may qualify for a free lawyer (Right to Counsel) โ ask legal aid.
- Rent help can stop it: apply immediately and tell the landlord you've applied โ see our rent & eviction programs. Many courts pause cases while applications are pending.
- Never move out on a text or threat alone โ only a court order enforced by an officer can remove you. Illegal lockouts (changed locks, removed doors, shut-off utilities) are crimes in PA/NJ/MD/DE: call the police non-emergency line and legal aid.
- If the eviction happens: dial 211 the same day for family/individual placement; ask the court or sheriff how long you have to collect belongings (you have rights to them), and keep every paper.
๐ Flood, storm & weather disasters
- FEMA โ if the President declares a disaster for your county, apply fast (deadlines are short): DisasterAssistance.gov or 1-800-621-3362 (7 days/week). Grants can cover temporary housing, home repair, and losses insurance didn't.
- Red Cross runs shelters and immediate aid in the same events: 1-800-733-2767.
- Disaster Distress Helpline โ free 24/7 emotional support after any disaster: call/text 1-800-985-5990.
- Your state's emergency management posts what's activated where: PEMA (PA) ยท NJOEM (NJ) ยท MDEM (MD) ยท DEMA (DE).
- Document everything before cleanup โ photos/video of every room and damaged item. Never pay a "FEMA fee": applying is free, and FEMA inspectors carry ID.
๐๏ธ Condemned building, no heat/water, or unsafe home
- City inspections (311 in Philadelphia and Baltimore) can compel repairs โ and if the city condemns the building, ask specifically about relocation assistance; displaced tenants often qualify.
- Legal aid (links above) handles unsafe-conditions cases free โ you may have rent-escrow rights instead of having to leave.
- If you must leave suddenly, treat it like the "tonight" section above: 211 first.
๐ Leaving an unsafe household
- National Domestic Violence Hotline โ 24/7, confidential, they arrange safe shelter: 1-800-799-7233 or text START to 88788: thehotline.org
- DV shelters are separate from general shelters, safer for this situation, and accept children.
๐ After any of these: the rebuild list
- Replace documents (ID, birth certificates, Social Security cards) โ see the document checklist; fees are often waived after declared disasters.
- Redirect your mail free at usps.com โ it keeps benefits and checks finding you.
- Tell benefit programs (SNAP, Medicaid, SSI) your address changed; disasters may qualify you for expedited/replacement benefits, including D-SNAP after declared disasters.
- Then work our What to Protect First guide and the full help directory to restabilize โ and our sister sites for food, work, repairs, healthcare, and neighbor-to-neighbor help.
You will get through this. Losing a home is one of the hardest things that can happen to a person โ and it is survivable, with help that exists specifically for you. One call at a time. Start with 211.